Terms of Service
Welcome to Door & Tail. These Terms of Service ("Terms") govern your access to and use of the Door & Tail website located at doorandtail.com and all related services provided by Door & Tail ("we," "us," or "our"). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Last Updated: January 2025
1. Acceptance of Terms
By creating an account, browsing doorandtail.com, or engaging with our rental agent services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and Door & Tail. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Service
Door & Tail is a licensed rental agent service operating in New York City that specializes in helping renters find suitable housing accommodations, with particular expertise in pet-friendly rentals. Our services include property search assistance, application support, landlord coordination, and personalized guidance throughout the rental process. We act as your representative in navigating the NYC rental market to find a home that fits both you and your pets.
Our services are provided by licensed real estate professionals who have placed hundreds of renters in appropriate housing. While we strive to provide excellent service, we do not guarantee specific outcomes, and the final rental decision rests with property owners and landlords.
3. User Accounts and Responsibilities
To access certain features of Door & Tail's services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate and current. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to immediately notify Door & Tail of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.
4. Acceptable Use
When using doorandtail.com and our services, you agree to the following acceptable use guidelines:
- Provide truthful and accurate information about yourself, your rental history, income, employment, and pets
- Use our services only for lawful purposes related to finding rental housing
- Respect the time and expertise of our licensed agents
- Not misrepresent your identity, qualifications, or intentions
- Not use our services to harass, abuse, or harm others
- Not attempt to gain unauthorized access to our systems or other users' accounts
- Not transmit viruses, malware, or other harmful code
- Not scrape, copy, or harvest data from our website without permission
- Not interfere with or disrupt the integrity or performance of our services
Violation of these acceptable use guidelines may result in immediate termination of your access to Door & Tail's services and potential legal action.
5. Intellectual Property
All content on doorandtail.com, including but not limited to text, graphics, logos, images, software, and the compilation thereof, is the property of Door & Tail or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. The Door & Tail name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Door & Tail.
You may not use, reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our prior written permission. Any unauthorized use of our intellectual property may violate copyright, trademark, and other laws.
6. User Content
When you submit information, documents, photos, or other content to Door & Tail (collectively, "User Content") as part of the rental search process, you retain ownership of your User Content. However, you grant Door & Tail a non-exclusive, worldwide, royalty-free license to use, reproduce, and share your User Content solely for the purpose of providing our rental agent services, including sharing with landlords, property managers, and other parties involved in your rental search.
You represent and warrant that you own or have the necessary rights to all User Content you submit and that such content does not violate any third-party rights or applicable laws. You are solely responsible for your User Content and the consequences of sharing it through our services.
7. Disclaimers
Door & Tail's services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
While Door & Tail employs licensed rental agents with extensive experience in the NYC rental market, we do not guarantee that you will find suitable housing, that any particular property will accept your application, or that landlords will approve your rental application. The rental market is subject to numerous factors beyond our control, including landlord preferences, market conditions, and competition from other applicants.
Information about properties, neighborhoods, and rental requirements provided through doorandtail.com is for informational purposes only and may not be complete or current. You should independently verify all information before making rental decisions.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Door & Tail, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use our services
- Any conduct or content of any third party on our services, including landlords, property managers, or other users
- Unauthorized access, use, or alteration of your transmissions or content
- Rental applications that are denied or properties that are unavailable
- Any disputes between you and landlords, property managers, or other third parties
In no event shall Door & Tail's total liability to you for all claims arising from or related to these Terms or our services exceed the amount you paid to Door & Tail in the twelve months preceding the claim, or one hundred dollars ($100), whichever is greater.
9. Indemnification
You agree to indemnify, defend, and hold harmless Door & Tail, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or relating to:
- Your violation of these Terms of Service
- Your violation of any rights of another party, including landlords or property managers
- Your User Content or any content you submit through our services
- Your misrepresentation of facts or information provided to Door & Tail or third parties
- Your use or misuse of our services
10. Termination
Door & Tail reserves the right to suspend or terminate your access to our services at any time, with or without cause, and with or without notice. You may also terminate your relationship with Door & Tail at any time by discontinuing use of our services and closing your account if applicable.
Upon termination, your right to use doorandtail.com and our services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
11. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or your use of Door & Tail's services shall be brought exclusively in the federal or state courts located in New York County, New York, and you consent to the personal jurisdiction of such courts.
You and Door & Tail agree to attempt to resolve any disputes through good faith negotiation before pursuing formal legal action. If a dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue available legal remedies.
12. Changes to Terms
Door & Tail reserves the right to modify these Terms of Service at any time. We will provide notice of material changes by posting the updated Terms on doorandtail.com with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the modified Terms.
We encourage you to review these Terms periodically to stay informed about your rights and obligations. If you do not agree to the modified Terms, you should discontinue use of our services.
13. General Provisions
These Terms constitute the entire agreement between you and Door & Tail regarding your use of our services and supersede any prior agreements. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Door & Tail may assign these Terms without restriction. These Terms do not create any third-party beneficiary rights.
14. Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service or Door & Tail's services, please contact us:
Door & Tail
Website: doorandtail.com
Email: Contact information available on our website
We value your trust in Door & Tail and are committed to helping you find a home that fits all of you, tail included. Thank you for choosing our services for your NYC rental search.