Privacy Policy for Door & Tail
At Door & Tail (doorandtail.com), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our rental agent services to find pet-friendly housing in New York City.
Last Updated: This Privacy Policy is effective as of the date of your access and governs all information collected through our website, email communications, phone calls, and in-person consultations.
Information We Collect
Personal Information You Provide
When you work with Door & Tail to find rental housing, we collect personal information that you voluntarily provide to us, including:
- Contact information (name, email address, phone number, current address)
- Rental preferences (desired neighborhoods, budget range, move-in dates, apartment features)
- Employment and income information (employer name, salary, employment verification documents)
- Identification documents (government-issued ID, Social Security number for credit checks)
- Rental history (previous landlords, references, rental payment history)
- Pet information (type of pet, breed, size, weight, vaccination records, pet photos)
- Financial information (bank statements, credit reports, guarantor information)
- Any other information you choose to share during our consultation process
Information Collected Automatically
When you visit doorandtail.com, we automatically collect certain technical information through cookies and similar technologies:
- Device information (IP address, browser type, operating system, device identifiers)
- Usage data (pages viewed, time spent on pages, click patterns, referring websites)
- Location data (general geographic location based on IP address)
- Cookie identifiers and similar tracking technologies
Analytics and Tracking Technologies
Door & Tail uses analytics services such as Google Analytics to understand how visitors interact with our website. These services may use cookies and similar technologies to collect information about your browsing behavior. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
How We Use Your Information
We use the information collected from you for the following purposes:
- Rental Services: To match you with suitable pet-friendly rental properties, prepare rental applications, coordinate apartment viewings, and facilitate the rental process
- Communication: To respond to your inquiries, provide updates on available listings, schedule appointments, and maintain our client relationship
- Verification: To verify your identity, conduct background and credit checks, and confirm your eligibility for rental properties
- Legal Compliance: To comply with applicable laws, regulations, and industry standards governing real estate transactions in New York
- Service Improvement: To analyze usage patterns, improve our website functionality, and enhance our rental agent services
- Marketing: To send you information about our services, pet-friendly housing tips, and relevant real estate news (you may opt out at any time)
How We Share Your Information
Third-Party Service Providers
Door & Tail may share your personal information with trusted third-party service providers who assist us in operating our business, including:
- Credit reporting agencies and background check services
- Property owners, landlords, and property management companies
- Real estate databases and listing services
- Document verification and authentication services
- Email and communication platforms
- Website hosting and analytics providers
- Payment processors (if applicable)
These third parties are contractually obligated to protect your information and may only use it for the specific purposes we authorize.
Landlords and Property Owners
When you express interest in a rental property, we share relevant portions of your application materials with landlords and property owners. This typically includes your rental application, employment verification, credit report, references, and pet information necessary for their rental decision.
Legal Requirements
We may disclose your information when required by law, such as in response to subpoenas, court orders, legal proceedings, or to comply with regulatory requirements. We may also share information to protect our rights, prevent fraud, or ensure the safety of our clients and the public.
Business Transfers
In the event that Door & Tail is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Active client information is retained throughout our working relationship and for a reasonable period afterward to address any follow-up needs
- Rental application materials may be retained for up to seven years to comply with real estate record-keeping requirements
- Financial and transaction records are kept in accordance with applicable tax and accounting regulations
- Marketing communications data is retained until you opt out or request deletion
- Website analytics data is typically retained for 26 months
After the retention period expires, we securely delete or anonymize your personal information in accordance with our data disposal procedures.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.
Correction and Update
You may request that we correct or update any inaccurate or incomplete personal information we have about you.
Deletion
You may request that we delete your personal information, subject to certain legal exceptions (such as records we are required to maintain for regulatory compliance).
Opt-Out Rights
You can opt out of receiving marketing communications from Door & Tail at any time by clicking the "unsubscribe" link in our emails or contacting us directly. You may also opt out of certain cookie tracking by adjusting your browser settings or using opt-out tools provided by analytics services.
Do Not Sell
Door & Tail does not sell your personal information to third parties for monetary consideration.
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe as required by applicable law.
Children's Privacy
The services provided by Door & Tail are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.
International Data Transfers
Door & Tail operates primarily in New York City, and your information is processed and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.
By using our services, you consent to the transfer of your information to the United States and other jurisdictions where our service providers operate. We take appropriate measures to ensure that your personal information receives adequate protection in accordance with this Privacy Policy.
Security Measures
We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- Encryption of sensitive data during transmission using SSL/TLS technology
- Secure storage of physical documents in locked facilities with restricted access
- Password protection and access controls for digital systems
- Regular security assessments and updates to our technology infrastructure
- Employee training on data privacy and security best practices
- Confidentiality agreements with third-party service providers
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials you use to access our services.
Cookies and Tracking Technologies
The doorandtail.com website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage information. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly and cannot be disabled
- Analytics Cookies: Help us understand how visitors use our website and identify areas for improvement
- Functional Cookies: Remember your preferences and settings to provide a personalized experience
- Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites, such as property listing platforms, pet care resources, or neighborhood guides. Door & Tail is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (though we do not sell personal information).
California residents may also request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information below.
Changes to This Privacy Policy
Door & Tail reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:
- Posting the updated Privacy Policy on doorandtail.com with a new "Last Updated" date
- Sending an email notification to the address you provided (for significant changes)
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Door & Tail:
Email: [email protected]
Website: doorandtail.com
Mailing Address: Door & Tail, New York, NY
We will respond to your inquiry as promptly as possible, typically within 30 days of receipt. For your protection, we may need to verify your identity before processing certain requests related to your personal information.
Thank you for trusting Door & Tail with your rental search. We are committed to helping you and your pets find the perfect home while respecting your privacy every step of the way.